Return Policy

Most of our doors are made-to-order and not returnable. Certain doors may be accepted for return with a restock fee. For more details about a specific door and return policy please contact customer service.


  • (If eligible) Item must be returned within 30 days of receipt and in re-sellable condition.
  • Customer is responsible for return shipping charges.
  • Any damages, missing parts/assembly instructions that are determined once your item is received back will be assessed and deducted from your refund, so please be sure to repackage your items safely and securely.
  • Any and all related parts and assembly instructions received must be included with the item(s) returned.
  • Exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws.
  • Installing, painting or any other modifications to the parts will void ability to return



  • You can expect your refund(should one be granted) within 3-5 business days from the date of cancellation.
  • Refunds issued for returned orders are credited back to the buyer’s original payment method.
  • No refund will be made for purchases until the items have safely arrived to our facility and been checked in.
  • Once an order is placed, if a refund request is granted a 10% processing fee will apply.
We cannot refund item(s) that are:
  • Scratched, broken, used, or with missing or replaced parts/instructions.
  • Special Order, Custom Size, Custom Color or "non-returnable" as identified on original web listing or by sales representative.


Restocking Fee

  • Since our doors are made to order, most will incur a restock fee.
  • Scratched, broken, used, or with missing or replaced parts/instructions.



  • If you need to cancel your order please contact customer service. Orders that haven't been put into production may be cancelled.
  • Once an order is placed into production the ability to cancel is solely at the discretion of